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FREQUENTLY ASKED QUESTIONS
- Why should I book through Kiwi Travel NZ.com?
- Who is Kiwi Travel NZ.com?
- I don't know New Zealand very well. Can someone help me plan my itinerary?
- I have a limited time to visit New Zealand. Can I see all of the country in 7 days or less?
- What are the Peak Holiday periods in New Zealand ?
- I can only travel with my family during school holiday periods. Should I pre-book?
- Is it necessary to pre-book all my accommodation. I want to be free to stay longer in a location if we enjoy the area?
- Do I receive vouchers for pre-booked accommodation and tours?
- Can I purchase pre-paid vouchers for accommodation?
- Do I need to pre-book powered sites for a Campervan /Motor Home?
- Can I purchase pre paid vouchers for powered sites for Campervans?
- Is linen included when I make a reservation?
- If I pre-book through Kiwi TravelNZ.com, how do I pay?
- If I prefer to book through my Travel agent, am I able to do so ?
- My 16 year old son is still at school. What rate does he come under?
- We have a baby of 6 months. What rate do we pay?
- Are heaters available in the Cabins and other accommodation units?
- What time do I have to vacate my accommodation by?
ANSWERS
- Why should I book through Kiwi Travel NZ.com?
Because you're after the best deal, and you want to plan and program your holiday to suit your needs. Kiwi TravelNZ.com offers you the opportunity to view and plan your holiday along these lines. With the staff at Kiwi Travel NZ.com to help and guide you if required, you are assured of a professional service within your own home environment. You'll have fun doing it, and we will continue to develop and expand our site to make sure your booking experience is fun and enjoyable.
- Who is Kiwi Travel NZ.com?
Kiwi Travel NZ.com is an information provider and booking service for visitors to New Zealand, and for New Zealanders travelling around our beautiful country at the edge of the world.
Our mission is to provide our customers with an accurate information service on New Zealand accommodation, attractions, activities and special events. We aim to present information in a way that is easy to understand, and which reflects the individual interests of you the users of this Website.
Kiwi Travel NZ.com is an Internet booking service for all New Zealand accommodation, rental vehicles, tourist attractions and tourist activities. Our aim is to provide a comprehensive, efficient and friendly service to our customers. We are the first step on your New Zealand adventure, and we want you to use us for every visit you make, and for you to recommend us to your friends and family.
Kiwi Travel NZ.com is an associate company of Kiwi Camps of New Zealand Inc. (Kiwi Holiday Parks) and as such uses Kiwi Holiday Park properties as their preferred supplier of Holiday Park accommodation.
For: Motels, Hotels, and other accommodation types, we have access to all major accommodation providers.
- I don't know New Zealand very well. Can someone help me plan my itinerary?
Yes, we can. Just give us your expected arrival and departure dates and we will do the rest. Alternatively, give us the number of days that you wish to spend in the Country and we will plan a suggested itinerary for your consideration.
- I have a limited time to spend in New Zealand. Can I see all of the Country in 7 days or less?
The answers is no. If you only have a limited time, then we suggest that you select an area and spend time there and see it properly. Kiwi TravelNZ.com staff will help you select an area if you wish, or click on an area and explore the possibilities. Also try our special interests section.
- What are the peak holiday periods in New Zealand?
Peak Periods are Christmas/New Year, January, Easter, all school holiday times in April, July and September. Remember, Australian school holiday periods are very similar to New Zealand. Shoulder seasons are February and March, and October through to Christmas. The ski season in Queenstown and Wanaka for July/August/September is another busy period for those locations.
- I can only travel with my family during School Holiday periods. Should I pre-book?
Yes. It is advisable to pre-book during these periods. ( See question 4: Peak periods.)
- Is it necessary to pre-book all my accommodation? I want to be free to stay longer in a location if we enjoy the area.
The time of year you are travelling will determine whether or not we recommend pre-booking all of your accommodation. If you are planning on travelling during peak holiday times then, yes we do recommend that you pre-book. If out side of the peak periods, then it is not so necessary to have all of your accommodation pre-booked. Certain shoulder seasons can also be busy periods.
- Do I receive vouchers for pre-booked accommodation, tours and attractions?
Yes. All bookings have vouchers. The vouchers are posted to your home address, or to the accommodation place or rental car company you'll be at after you arrive in New Zealand . A complete itinerary is also included with details on all properties where reservations have been made for you, along with details and confirmation vouchers for any tours or activities that have been booked on your behalf.
- Can I purchase pre paid accommodation vouchers?
Yes, pre-paid accommodation vouchers can be purchased through Kiwi TravelNZ.com. Simply forward a request to the Kiwi TravelNZ.com Reservations Office, stating the number required. Don’t forget to include the number of persons in your party. Adults and children (14 years and under). Pre-paid vouchers can also be purchased through your travel agent.
- Do I need to pre book powered sites for a Campervan/Motorhome?
It is not necessary to pre-book a powered site for a campervan/motorhome. Part of the enjoyment of travelling by campervan is the flexibility that it offers, and the freedom thereby created. However, if you want to book ahead as you travel through the country, all Kiwi Holiday Member Parks will book ahead for you. Merely ask at reception.
- Can I purchase pre-paid vouchers for powered sites for Campervans?
Yes, you may. Pre-paid vouchers can be purchased through Kiwi TravelNZ.com. Simply forward a request by email to Reservations Office stating the number you require, along with the number of adults and children (14 years and under) in your party. Alternatively, watch our Specials page. You may find a campervan hire package there including pre-paid vouchers. Pre-paid vouchers also can be purchased through your travel agent.
- Is linen included when I make a reservation?
Yes, linen is included in all pre-booked accommodation unless you request that it is not required. Linen is also included in all pre paid accommodation vouchers.
- If I pre-book with Kiwi TravelNZ.com, how do I pay?
For accommodation pre-booked through Kiwi TravelNZ.com, a deposit of 10% of the total amount due is payable on confirmation. The balance is payable 30 days prior to travel. Payment can be by bank cheque, Electronic Transfer, or Visa and Mastercard credit cards.
- If I prefer to book through my travel agent am I able to do so?
Yes you may. We accept bookings from travel agencies just as any reservations company does.
- My 16 year old son is still at school, what rate does he come under?
In a Holiday Park, a child is considered to be 14 years and under. From 15 years and older they are considered as adults and pay the adult rate. In some other accommodation establishments, different ages may apply.
- We have a baby of 6 months. What rate do we pay?
For pre-booked accommodation and for pre paid accommodation vouchers, a 6 months infant is FREE. Most holiday parks and other accommodation providers do not charge for children under 2 years.
- Are Heaters available in the Cabins and other accommodation units?
Yes, electric heaters are available in all accommodation units.
- What time do I have to vacate my accommodation by?
Check out time is no later than 10 a.m. on the morning of departure.
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